Website Maintenance
Keep your website secure, fast, and running smoothly with our ongoing maintenance services. We handle the technical stuff so you can focus on your business.
Quick Answer: Do I Need Website Maintenance?
Yes, if your website is important to your business.
Without regular maintenance, your site becomes vulnerable to security threats, slows down over time, and can break unexpectedly. Maintenance prevents problems before they happen.Typical Maintenance Costs: Plans start at $149/month and depend on your website's complexity and the service level you need.Timeline: Ongoing monthly service. Setup takes 1-2 days to audit your site and configure monitoring.You're a great fit for maintenance if:
- Your website generates leads or sales for your business
- You don't have in-house technical staff to manage updates
- You want peace of mind that your site is secure and backed up
- You've been hacked before or worry about security
What Website Maintenance Actually Protects
A website is software, and software ages. WordPress core, themes and plugins release updates constantly, many of them security fixes, and each update can conflict with something else on your site. Left alone, a site slowly collects outdated code until something breaks or someone gets in. Maintenance is the routine work that stops that: applying updates safely, keeping backups you can restore, watching for downtime and fixing small problems before visitors notice them.
We maintain sites built on WordPress, WooCommerce, Shopify and React, including sites we did not build. Every plan starts with an audit so we know what is installed, what is out of date and what is at risk. If your site is already broken or hacked, our WordPress fixes service gets it working first.
Prefer to do some of it yourself? Our guide on how to maintain a WordPress website lists the weekly and monthly tasks, and our WordPress security best practices explain how to lock a site down. Most business owners find it is not worth their time once they add it up, which is what the plans below are for.
Signs your site needs maintenance now
- Plugin or theme updates waiting in the dashboard
- No backup you have tested restoring
- Pages loading slower than they used to
- Contact forms you have not tested recently
- Old admin accounts from past staff or developers
- Security warnings in your browser or Search Console
- Nobody alerted if the site goes down
- An outdated PHP version on your hosting
Why Website Maintenance Matters
The data shows that neglected websites become security risks and lose customers.
Sources: Verizon Data Breach Report · IBM Cyber Security Intelligence Index · WPScan Vulnerability Database · Adobe Digital Index
What We Take Care Of
Everything your website needs to stay healthy, secure, and performing at its best.
Security Monitoring
Regular security scans, malware detection, and vulnerability patching to keep your website safe from threats.
Performance Optimization
Ongoing speed optimization, caching improvements, and database cleanup to keep your site running fast.
Software Updates
Regular updates to your CMS, plugins, themes, and dependencies to ensure compatibility and security.
Backups & Recovery
Automated daily backups with secure off-site storage so your data is always protected and recoverable.
Uptime Monitoring
24/7 uptime monitoring with instant alerts so we can resolve any downtime issues before your visitors notice.
Monthly Reporting
Detailed monthly reports on your website's performance, security status, and any maintenance work completed.
How Maintenance Works
From the first audit to the monthly report, here is what happens after you sign up.
Audit
We review your site, hosting, plugins, themes and existing backups to understand its current state and anything that needs fixing first.
Setup
We configure off-site backups, uptime and security monitoring. Setup takes 1-2 days.
Ongoing Care
Updates, security scans, backups and performance work run on your plan schedule, with critical security patches applied immediately.
Monthly Report
Each month you get a report on performance, security status and the work completed, so you can see what was done.
Website Maintenance Plans & Pricing
Choose the plan that fits your needs. All plans include security monitoring, backups, and support. Prices in CAD. Need a custom plan for multiple sites or special requirements? Contact us for enterprise solutions.
Essential Care
Security, updates and backups for a site that mostly needs to stay online and safe.
- Weekly security monitoring & updates
- Plugin & theme updates
- Daily automated backups
- 99.9% uptime monitoring
- Monthly performance report
- Emergency support (4-hour response)
- Malware scanning & removal
Best for: Small business websites, informational sites
Professional Care
Adds content updates, SEO and speed work for sites that bring in leads or sales.
- Everything in Essential Care
- Daily security monitoring
- Content updates (up to 2 hours/month)
- SEO performance monitoring
- Speed optimization quarterly
- Priority support (2-hour response)
- Monthly analytics review
- Conversion rate tracking
Best for: Growing businesses, e-commerce sites
Enterprise Care
The closest coverage and fastest response for sites the business cannot run without.
- Everything in Professional Care
- Real-time security monitoring
- Content updates (up to 5 hours/month)
- Advanced SEO optimization
- Weekly performance optimization
- 24/7 emergency support (30-min response)
- A/B testing & conversion optimization
- Dedicated account manager
Best for: High-traffic sites, mission-critical websites
DIY vs Hosting Backups vs a Maintenance Plan
Three common ways businesses handle upkeep, and what each one actually covers.
| Do it yourself | Hosting provider only | PrimaryDM maintenance plan | |
|---|---|---|---|
| Software updates | You apply them and fix anything that breaks | Server software only, usually not plugins or themes | Core, plugins and themes updated on schedule |
| Backups | Only if you set them up | Often 7-14 days, stored on the same server | Off-site, 30-90 day retention, restores tested |
| Security | Depends on what you know to check | Server-level protection | Monitoring, malware scanning and removal |
| Downtime alerts | You find out when a customer tells you | Server outages only | 24/7 uptime monitoring with alerts |
| Your time | About 5-10 hours per month | Low, but gaps remain | Minimal, with a monthly report |
| When something breaks | You troubleshoot it | Support for the server, not your site | We investigate and fix it |
Maintenance Habits That Prevent Most Problems
Whether we look after your site or you do it yourself, these are the habits that matter most.
Test updates before they reach visitors
Most broken sites break during an update. Take a backup before updating, apply major updates on a staging copy first, and check key pages afterwards: the homepage, contact form, checkout and anything with custom code.
- Update one major plugin at a time so you know what caused a problem
- Read the changelog for major version jumps
- Keep the previous version handy in case you need to roll back
A backup only counts if it restores
Plenty of sites have backups that turn out to be incomplete, corrupted or stored on the same server that just failed. Keep copies off-site, keep enough history to go back before a hack you did not notice right away, and restore one to a test location every few months to prove it works.
Lock down who can log in
Weak and forgotten logins are one of the easiest ways into a website. Remove accounts for former staff and past developers, give people the lowest role they need, and turn on two-factor authentication for every admin. Our WordPress security best practices cover the rest.
- Two-factor authentication on every admin account
- Unique passwords stored in a password manager
- Limits on repeated login attempts
Watch the things that fail quietly
Some problems never show an error. A contact form that stops sending email, an SSL certificate or domain that expires, or a page Google can no longer index can cost you leads for weeks before anyone notices. Submit a test form monthly, keep domain renewals on auto-renew with a current card, and check Google Search Console for coverage errors. Our guide to owning and managing your own domain explains renewals.
Website Maintenance in Mississauga & GTA
Based in Mississauga, serving businesses across the Greater Toronto Area with professional website maintenance services.
We provide website maintenance services to businesses throughout Mississauga, Toronto, Brampton, Oakville, Burlington, Milton, Vaughan, Markham and across the Greater Toronto Area, as well as Hamilton.
Remote Maintenance Available: Most maintenance work is done remotely, so we can support businesses anywhere in Canada or internationally.
Based in Mississauga? Get a free maintenance consultation and site audit.
Why Choose a Local Maintenance Provider?
- Fast Response Times: We're in your timezone and available during your business hours for urgent support
- In-Person Meetings: Prefer face-to-face? We can meet at your Mississauga or GTA office to discuss your maintenance needs
- Local References: We maintain websites for GTA businesses who can vouch for our reliability and responsiveness
- Understand Local Market: We know Ontario privacy laws, Canadian e-commerce regulations, and GTA business needs
Frequently Asked Questions
Get answers to common questions about our website maintenance services and process. Can't find what you're looking for? Feel free to reach out and we'll be happy to help.
Ask Us AnythingCan I do website maintenance myself?
Yes, technically you can, but it requires learning how to identify security threats, safely update software, optimize databases, configure backups, and troubleshoot errors. Most business owners find it takes 5-10 hours per month to do properly. Our guide on how to maintain a WordPress website covers the tasks.
DIY Risks: Accidentally breaking your site during updates, missing critical security patches, losing data without proper backups, or not knowing how to recover from a hack. For most businesses, outsourcing is cheaper than the cost of downtime or a security breach.
What happens if I don't maintain my website?
Without maintenance, your website becomes vulnerable to security exploits, slows down, and eventually breaks. Here's what typically happens:
- Months 1-3: Site slows down, outdated plugins accumulate, minor bugs appear
- Months 3-6: Security vulnerabilities emerge, search rankings drop, user experience degrades
- Months 6-12: High risk of being hacked, site may break entirely, Google may flag as unsafe
- Year 2+: Site becomes completely outdated, incompatible with modern browsers, constant security threats
Recovery Cost: Cleaning a hacked site or rebuilding from scratch can be expensive and time-consuming. Prevention through regular maintenance is always more cost-effective.
How often should I update my website?
Security updates: Immediately when released (often weekly). Software updates: Monthly or bi-weekly. Performance optimization: Monthly. Content updates: As needed for your business.
Every plan includes regular software updates and immediate critical security patches. Essential Care includes weekly security monitoring and updates, Professional Care adds daily security monitoring, and Enterprise Care includes real-time security monitoring.
Do I need backups if my hosting provider offers them?
Yes. Hosting backups are better than nothing, but they have limitations:
- Most hosting backups only keep 7-14 days of history (not enough if a hack goes unnoticed)
- Backups are stored on the same server as your site (if the server fails, backups are lost)
- Recovery can be slow and requires technical knowledge
- No guarantee backups are working (many hosting backups fail silently)
Our maintenance plans include independent off-site backups with 30-90 day retention (depending on plan) and a tested restoration process. We verify backups work, not just that they exist.
What's the difference between website maintenance and website updates?
Website Maintenance: Behind-the-scenes technical work to keep your site secure, fast, and functioning properly. Includes security patches, software updates, backups, performance optimization, and uptime monitoring.
Website Updates: Changes to your site's content, design, or features. Includes adding new pages, updating text/images, redesigning sections, or adding new functionality.
Our Professional Care and Enterprise Care plans include 2-5 hours of content updates per month. Larger updates (redesigns, new features) are quoted separately. See our Website Updates service for more details.
What does website maintenance include?
How often do you perform maintenance?
Do I need a maintenance plan if my site is new?
What happens if my website goes down?
Can you maintain a website you didn't build?
How much does website maintenance cost?
My site is already hacked or broken. Can you help?
Will maintenance make my website faster?
Do you maintain Shopify and WooCommerce stores?
What Our Clients Say
Real feedback from businesses we've helped
Join our growing list of satisfied clients
Need Website Maintenance?
Let us take care of your website so you can focus on running your business. Tell us about your site and we'll recommend the right maintenance plan.
What happens next?
- 1.We'll review your project requirements
- 2.Schedule a discovery call within 24 hours
- 3.Provide a detailed proposal and timeline
- 4.Begin development with your approval